Troubleshooting (iPhone & Android)

If you’re having trouble with the iScout iPhone or Android app, here are a list of steps that you can take that may help solve your problem.

Check Memory & Storage

Verify that your device is not low on storage or memory.

Check Your Clock

If your device’s clock is significantly off, it could disable security certificates, etc. 

Log Out And Back In

Try signing out of your iScout account, then signed back in.

To sign out press the menu button at the top left of the iScout app. Then swipe the account you wish to logout of. Then press the red X. Now press “+” to sign in again.

Re-Install The App

It may also help to delete the app from your device and then reinstall it from the app store. Among other things, this ensures that you have the latest version of the app installed. Keep in mind that deleting the app will also remove any un-submitted reports and/or photo uploads.

  • Android – How To Delete An Android App
  • iPhone, iPad – press and hold the app icon on the home screen until it starts wiggling then press the X to delete it.

iScout in 60 Seconds

Watch this quick overview of the iScout system.

10 Minute Walk-through

Watch this walk-through of the iScout system.