Having trouble logging in or using the iScout app? Here are some troubleshooting tips.
To make sure it’s not a device issue, try logging in from a computer on a different internet connection. If it works there’s something up with your device. If it doesn’t work, double check your username and password.
If you can login on other devices, open your phone’s web browser and go to https://www.iscout.com. Does it load? If not, something is up with your device’s internet connection or web filtering. Try a different connection or talk with your IT group.
If the browser works, but the app doesn’t – you may need to check your network settings. Wi-Fi and/or cellular connectivity may be disabled for the iScout app. You can change this in the main Settings App on your device.
If your date or time is off, it may break your connection (due to security reasons). Try fixing your date/time.
Try signing out of your iScout account, then signed back in.
To sign out press the menu button at the top left of the iScout app. Then swipe the account you wish to logout of. Then press the red X. Now press “+” to sign in again.
It may also help to delete the app from your device and then reinstall it from the app store. Among other things, this ensures that you have the latest version of the app installed. Keep in mind that deleting the app will also remove any un-submitted reports and/or photo uploads.
Verify that your device is not low on storage or memory.
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