By default, each question within a iScout report allows the observer to assign a “follow-up”.
When a follow-up is assigned, it notifies the person and creates an open task for them. They are then able to close-out a follow-up or re-assign it.
When filling out a report, you will see a circular button (called the “More” button) on the right side of each field.
NOTE: The “More” button can be hidden on each field when building the report. Open the advanced settings on the field and check “Hide more button”.
Once a follow-up is created, it will automatically notify the employee (who it is assigned to) according to their notification settings (My Profile > Notification Settings).
To address a follow-up, the employee should click on the open-task. This brings them to a screen where they can resolve the follow-up. On this screen, you will see:
The follow-up can either be marked resolved or it can be re-assigned (forwarded) to another employee. There are fields for notes and attachments as well.
When viewing responses, it is possible to filter the data to only show un-resolved responses. Choose “Pending Follow-Ups” under the “Follow Ups” filter:
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